Returns & Refunds

Effective Date: September 16, 2026

Every order is protected by our 60-day money-back guarantee.

Here is exactly how it works.

Orders on this website are processed by BuyGoods, the retailer of this product. Villora is a brand of Gold Angels Agency LLC.

BuyGoods handles billing, refunds, returns and all order questions for your order. For order support, contact BuyGoods at lookup.buygoods.com/#contact. For product questions, email us at support@tryvillora.com.

The guarantee below applies to your order.

Try Villora for as long as you like within 60 days of your purchase date. If you are not satisfied, for any reason at all, send the bottles back and we will refund the full purchase price of the product.

You do not need to give us a reason. We would be grateful if you told us what did not work for you, because it helps us make the product better, but it is entirely optional and it will never affect your refund.

All bottles must be returned. Please send back every bottle from your order, whether opened, unopened or empty.

Step 1. Contact BuyGoods first. Go to lookup.buygoods.com/#contact with your order number and the email address you used at checkout. Your order number is in your order confirmation email.

Step 2. BuyGoods sends you the return details. You will receive a return authorisation number. Returns are received at our fulfilment warehouse:

Villora Returns

19655 East 35th Drive, Suite #100

Aurora, CO 80011, USA

Please do not ship anything back before you have this number. Our fulfilment centre handles many products, and a package that arrives without an authorisation number cannot be matched to your order, which means we cannot refund it.

Step 3. Ship the bottles back. Send all bottles from your order (opened, unopened or empty) at your own cost, with the carrier of your choice. We recommend a tracked service. Write your order number and return authorisation number on a slip inside the package. Keep the drop-off receipt: we cannot refund a return we never receive.

Step 4. You get your refund. Once your return arrives at the warehouse, BuyGoods processes your refund. Your bank or card issuer may take a further 5 to 10 business days to post the credit to your statement. BuyGoods emails you when the refund has been issued.

Please do not send returns to our corporate address in Albuquerque. That is our registered office, not our warehouse, and returns sent there cannot be processed. Use only the Aurora, CO address above, with your authorisation number.

Deadline. Your refund request must reach us no later than 60 days after your purchase date, which is the date shown on your order confirmation email.

Return shipping. Return shipping is the customer's responsibility: you pay the carrier directly when you send the package back. No other fees are deducted from your refund.

Our discretion. Returns and refunds are handled at our sole discretion, in accordance with this policy. We may decline a return that arrives without an authorisation number, outside the 60-day window, or where we identify abuse of the guarantee.

Original shipping. Where shipping charges were paid on the original order, those charges are not refunded. We refund the purchase price of the product.

Bonus materials. The two digital guides included with your order are yours to keep, even if you request a refund. You do not need to return them or anything else that was given free.

One guarantee per customer or household. The money-back guarantee applies once per customer and once per household address. We may decline refunds on repeat orders placed after a previous refund, and we may refuse service where we identify a pattern of abuse.

Upgrades and additional offers. Any additional bottles purchased as a one-click upgrade after your initial order are covered by the same 60-day guarantee, on the same terms.

No subscription. Your order is a one-time purchase. We do not enrol you in any recurring billing programme and there is nothing to cancel.

These are handled separately and faster, and you do not need to return anything.

Damaged or wrong item. Contact BuyGoods at lookup.buygoods.com/#contact with a photo within 30 days of delivery and it will be replaced or refunded, at your choice, at no cost to you.

Never arrived. If tracking shows delivered but you have not received your order, contact BuyGoods at lookup.buygoods.com/#contact within 30 days of the delivery date and the order will be investigated with the carrier and put right.

If you need to cancel or change an order, contact BuyGoods at lookup.buygoods.com/#contact as soon as possible. We process orders quickly and cannot guarantee we can stop one already packed. If it has shipped, use the refund process above.

Gold Angels Agency LLC

Product questions: support@tryvillora.com. Order support: BuyGoods, lookup.buygoods.com/#contact

Registered office: 1209 Mountain Road Pl NE, Ste R, Albuquerque, NM 87110, USA

Returns warehouse (with authorisation number only): 19655 East 35th Drive, Suite #100, Aurora, CO 80011, USA